Delivery
Notification from 1st September 2023 - Regarding shipping in Pandemic and Japan Post Stop Act.
Dear Customers!
WE SHIP to USA, UK, all EU countries, UAE, Australia, New Zealand, Canada, Hong-Kong, Israel, Brazil, India, China, Korea, Vietnam, Mexico, Ukraine, Georgia, Azerbaijan and almost all other countries!
Japan Post imposed restrictions on shipping many countries. BUT WE CAN SHIP TO ALMOST ANY COUNTRY - besides RUSSIA, BIRMA AND NORTH KOREA!
Situation changes every day, you can find latest news here - https://www.post.japanpost.jp/int/information/overview_en.html
IF JAPAN POST DOES NOT SHIP OR SHIPS BY SURFACE MAIL ONLY WE CAN SHIP BY EXPRESS COURIER.
For shipping by Сourier - we can ship to any country, besides Russia and Belarus (to Belarus airmail is still available).
Shipping time and delivery estimates:
SHIPPING TIME (time from payment confirmation till the moment we ship):
Supplements and OTC: about 2-6 business days.
Prescription medicines tablets / eye drops / plasters: about 5-10 business days for most products, 6-12 business days for some others.
Most of prescription injections: about 8-16 business days.
DELIVERY TIME (time from shipping till the moment you receive your parcel)
Fedex: 3-10 days in most cases. For USA about 3-5 days only. May take longer to some countries due to local procedures.
Japan Post EMS: approximately 10-20 days, depending on country. For USA about 6-12 days.
Japan Post Economy airmial: approximately 2-4 weeks, depending on country. May be faster.
Please pay attention, we can not guarantee exact delivery estimate because delivery companies can not guarantee it. Unfortunately, we can not ship till deadline or guarantee exact date of delivery. Please make sure you can wait.
IMPORTANT - REGARDING VAT and TAXES.
Please pay your attention: We ship indicating the minimal price of about 10-20 USD per parcel for our clients to AVOID POSSIBLE PROBLEMS DURING IMPORT and protect parcel form possible thieves. If you need the parcel to be shipped with the full coverage price or in case you need an official invoice, kindly advice in the comment column while placing your order. For orders above 50 USD you need to contact us and pay additional insurance fee of 3% if you need to get full coverage on parcel. If something happens to parcel we shall refund in full only for orders with full coverage, If you did not pay insurance we can refund up to 50 usd per parcel only. Pay attention, if you need full insirance, we need to state the full price and local taxes will be charged on import.
We mark all parcels as a "gift" (unless your instructions differ), so you are unlikely to pay anything on import. However, if you are required to pay minimal amount, we expect you will pay it. We can not pay minimal tax for Gift on our side, if it is imposed in your country, but we can state the value of about 4-5 usd if you tell us to do so. If you expect us to pay all taxes and VAT, we shall decalre parcel as Commercial, state all real value on parcel, and ask to pay taxes + real VAT as per rate of your coutnry in advance.
IMPORTANT - REGARDING CORRECT AND FULL ADDRESS.
We expect customers to provide full, complete and correct address, as well as the local phone number. In case you provide wrong address or refuse to pay possible minimal tax and the item is returned, we shall ask you to pay delivery fee again and return fee, if applicable. Please indicate correct Postal Codes and Names! Please indicate house numbers and apartment numbers. If for some reason we indicate the wrong address, we shall re-ship for free, of course.
Please do not use your local letters, when writing the address (refers to customers from Turkey, Brazil, Finland, Norway, France, Sweden, Czech, Spain, Portugal, Korea, China, Taiwan, Thailand etc). Japan Post website supports only standard English letters, we can not generate slips in other languages and Japan Post stopped accepting hand-written labels from this year. If you use your local letters in the address, the address may be not printed correctly.
info@trade-jp.net
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